Diamond Trust Bank Kenya

Introduction

This Cookie Notice explains how DTB uses cookies and similar technologies when you visit our websites, online banking platforms, and mobile applications (collectively, the "Services"). We are committed to protecting your personal data and ensuring transparency about how and why we use cookies.

This notice should be read alongside our Privacy Policy.

What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They store certain pieces of information, such as your preferences or login status, which help improve your user experience and allow us to analyze usage of our services.

We use cookies for the following purposes:

To ensure site security and functionality
To provide secure login and session management
To analyze website and app usage for performance and optimization
To remember your preferences and settings
To deliver relevant advertising (if applicable) and content personalization

Types of Cookies We Use

Type of Cookie	Purpose	Legal Basis
Strictly Necessary	Essential for the website's core functionalities, such as secure login and session management. These cookies are mandatory as they enable core services like authentication, fraud prevention, and security. How we use Necessary Cookies: Store and identify users' unique session IDs for the purpose of managing sessions on the website.	Legitimate interest
Analytical Cookies	Help us understand how visitors interact with our website by collecting and reporting information anonymously. For example, Cookies that track page views and user interactions. How we use Analytical Cookies: Distinguish users and register anonymous statistical data. Calculate visitor, session, and campaign data. Monitor site usage and performance.	Legitimate interest
Performance Cookies	Used to analyze key performance metrics and improve user experience. How we use Performance Cookies: Load balancing and session stickiness. Optimize the visitor experience on the website.	Legitimate interest
Advertisement & Retargeting Cookies	Provide relevant advertisements and marketing campaigns to users. Cookies used by the Bank / its agents to track user behavior and deliver targeted ads. How we use Advertisement Cookies: Determine if the user's browser supports cookies. Differentiate between devices and browsers. Synchronize data with advertising networks and measure performance. Track views of embedded videos and store video preferences. Manage banner advertisement displays. Prevent fraud and assist in fraud detection.	Consent Required

Third-Party Cookies	We may use trusted third-party service providers for analytics, advertising, or customer experience enhancements. These providers may set their own cookies and collect data under their own privacy policies. We do not share your personal data with third parties for marketing purposes without your explicit consent. For more information, please refer to the third party’s respective privacy and cookie policies.	Consent Required

Customer Engagement Cookies	We may use these cookies to help us interact with our users directly and improve support. How we use Customer Engagement Cookies: We use these to power features like live chat, chatbots, or feedback tools. They also let us see when you’ve engaged with forms, help articles, or customer support so we can respond better and faster.	Consent Required
Personalization Cookies	We may use these cookies to make your browsing more tailored to you. How we use Personalization Cookies: These cookies are used to remember your preferences (like language or layout) and suggest content or offers based on your activity and A/B testing	Consent Required

For transparency, a break down of the cookies used on this site:

Name	Category	Duration	Purpose	Provider (first or third-party)
diamond_trust_bank_kenya_cookie	Essential / Strictly Necessary	7 days	Used to store the user's cookie consent preferences.	First-party
XSRF-TOKEN	Essential / Strictly Necessary	2 hours	Used to secure both the user and our website against cross-site request forgery attacks.	First-party
diamond_trust_bank_kenya_session	Essential / Strictly Necessary	2 hours	Used to identify the user's browsing session.	First-party
_ga	Analytics	2 years	Main cookie used by Google Analytics, enables a service to distinguish one visitor from another.	Third-party
_gid	Analytics	1 day	Used by Google Analytics to identify the user.	Third-Party
_gat	Analytics	1 minute	Used by Google Analytics to throttle the request rate	Third-party
third_party	Third-Party	2 hours	Used to identify users preferences regarding sharing of information on third party sites	Third-party

Cookie Retention

Cookies may persist on your device for different periods:

Session Cookies: Temporary cookies that are deleted once you close your browser.
Stored Cookies: Remain on your device for up to as per the retention period defined (see the transparency breakdown for storage periods) or until manually deleted.

Consent and Cookie Control

We respect your privacy choices. When you first visit our website, we present a cookie banner to request your consent for non-essential cookies. You can:

Accept all cookies
Reject all non-essential cookies
Customize your cookie preferences

You can change your preferences at any time via our [Cookie Settings Panel].

Essential or strictly necessary cookies are mandatory.

We record and store cookies consent in compliance with relevant regulations.

You can manage or disable cookies at any time through your internet browser settings. However, disabling cookies may impact your experience on our website. If you revisit our site after disabling cookies, you will be prompted again for consent.

For more detailed information about managing cookies, please refer to your browser's help documentation.

Managing Cookies in Your Browser

Most browsers allow you to: